Responsible Gambling at Slootz

What These Tools Are For

Pokies and casino games are built for entertainment, not income. Slootz provides a set of safer-gambling tools so you stay in control of your time and your balance, every session, on your terms.

These tools exist because gambling can affect anyone differently depending on mood, routine, and life circumstances. Setting limits before you deposit is the simplest way to keep play enjoyable rather than stressful.

Nothing on this page is about stopping you from playing. It is about giving you the controls to decide, in advance, what "enough" looks like for you.

Setting a Limit

You can set deposit, loss, wager, or time limits directly from your account. The process takes a few minutes and applies from the moment you confirm it.

1. Log in to your Slootz account and open your account settings.
2. Find the responsible gambling or safer play section.
3. Choose the type of limit: deposit, loss, wager, or session time.
4. Select a daily, weekly, or monthly period for that limit.
5. Enter the amount or time you want to set as your cap.
6. Confirm the change and check your email for confirmation.
7. Review and adjust your limits whenever your circumstances change.

Lowering a limit takes effect straight away. Raising a limit or removing it involves a cooling-off period, so the system can't be used to chase a loss in the moment.

Safer Gambling Tools

Each tool below does a specific job. Use one or combine several, depending on what kind of control you're after.

Combining tools

You don't have to choose just one. Many players set a loss limit and a reality check together, so the figure and the time check reinforce each other during a session.

Self-Exclusion and How It Works

Self-exclusion lets you close off access to your account for a set period. It is designed for anyone who needs a firm break rather than a soft limit.

How to start self-exclusion

• Contact support or use the self-exclusion option in your account settings.
• Choose the exclusion period that suits your situation.
• Confirm the request. Your account access is suspended from that point.
• Marketing emails and promotional contact stop for the duration of the exclusion.

What happens during exclusion

You won't be able to log in or deposit while self-excluded. Reversing a self-exclusion before it expires is not instant, and that delay is intentional. It protects the decision you made when you were thinking clearly.

If gambling is affecting your finances, relationships, or mental health, self-exclusion paired with outside support gives you the best chance of a lasting break.

Recognising the Warning Signs

Problem gambling develops gradually. Knowing the signs early makes it easier to act before things escalate.

Signs to watch for in yourself

• Spending more time or money on pokies than you planned
• Chasing losses with bigger bets to try to win them back
• Borrowing money or using funds set aside for bills to keep playing
• Feeling anxious, irritable, or low when you're not gambling
• Hiding your play from family or friends
• Neglecting work, study, or relationships because of gambling time

Signs to watch for in someone else

• Sudden changes in mood tied to wins or losses
• Unexplained requests for money or growing secrecy about finances
• Withdrawing from usual social activities
• Defensiveness when gambling comes up in conversation

Noticing one or two of these doesn't mean there's a serious problem, but a pattern building over weeks or months is worth acting on.

Where to Get Help Locally

Support is free, confidential, and available whether or not you're ready to stop entirely.

• Gambling Help Online: 1800 858 858, available 24/7, gamblinghelponline.org.au
• Lifeline: 13 11 14, for crisis support and mental health concerns

Gambling Help Online offers phone counselling, online chat, and resources for family members affected by someone else's gambling. You don't need to hit a crisis point to reach out.

Slootz is intended for players aged 18 and over. If gambling stops being fun or starts affecting your wellbeing, use the tools on this page and contact Gambling Help Online for support.

FAQ

How do I set a deposit limit on my Slootz account?

Go to account settings, open the safer play or responsible gambling section, choose deposit limit, select a daily, weekly, or monthly period, enter your amount, and confirm. Lower limits apply immediately; raising one involves a cooling-off period.

Can I remove a loss limit once it's set?

Yes, but not instantly. Removing or increasing a loss limit requires a cooling-off period before it takes effect. This delay is built in deliberately so decisions aren't reversed in the heat of a session.

What is the difference between a time-out and self-exclusion?

A time-out pauses your account access for a short break you choose, while self-exclusion blocks access for a longer, defined period and stops promotional contact. Both are set up through account settings or support.

Is self-exclusion permanent once I request it?

No, but it lasts for the period you select and cannot be undone early. Once the period ends, you can choose to extend it, reactivate your account, or set further limits before playing again.

Who can I contact if gambling is affecting someone in my family?

Gambling Help Online supports family members too, not just the person gambling. Call 1800 858 858 or visit gamblinghelponline.org.au for confidential counselling and advice on supporting a loved one.

Do responsible gambling tools cost anything to use?

No, deposit limits, loss limits, time limits, reality checks, and self-exclusion are all free features available directly in your account settings, with no fee or condition attached to switching them on.